dadams.co.uk

Technology and the occasional justified rant

2

A simple UC² story

Sametime Unified TelephonyThis afternoon I was putting together some material for the Sametime Unified Telephony events that are taking place over the next two weeks. One of the slides covers how we used to work many years ago (i.e. you went to the office, really no other option) versus how we can work now given the improved and more accessible means of communication (the Internet playing a fairly big part) and the increased capabilities of technology solutions. To go with this slide, I needed an example of what this actually means and how it can manifest itself… and I only had to recall an example from earlier this week.

Regular readers of dadams.co.uk will know that I’ve been to Denmark this week. Every Wednesday at 17:00 UK time I have a call with some colleagues in the US and around Europe – normally not a problem, but this week I was handed a dilemma. 17:00 UK time equates to 18:00 in Denmark, so I was faced with the fact that the call wouldn’t end until 19:00. I didn’t know the implications of being in the Lyngby office at 19:00 – I could find myself locked in. Also, I’d been offered a lift back to the hotel at 17:00, thus avoiding another extortionate taxi fare. However, having a UK mobile phone in another country means an expensive international call.

But here’s where these converging aspects of communication and technology play their part. The hotel offered free Internet access. My laptop has Sametime Unified Telephony installed (and I had brought my Plantronics headset with me). So the simple solution was to use SUT to dial the US conference call number, thus being a local call for the SUT infrastructure… but as far as I was concerned I was just using the free Internet connection. And that’s it. SUT solved the problem. I said it was a simple story.

…works for Microsoft as a Global Account Technology Strategist. In a former life he worked for the Lotus brand within IBM for many years. Married with one daughter and two dogs, lives in Camberley (Surrey, England), plays the guitar to a mediocre standard, and runs 10 kms and half marathons at an average speed. That’s it really.

Sametime

Darren Adams • 28 August 2009


Previous Post

Next Post

Comments

  1. Howard Smith 4 September 2009 - 4:03 am Reply

    Daren – Which Plantronics headset do you have? What do you think of the new 975 model? I’d like to use a headset with my laptop here in States, but it’s not as commonly done as I’ve seen with colleagues in EU. I’m wondering if this model (975) would work?

  2. Darren 4 September 2009 - 8:47 am Reply

    Howard, I have a CS60. See here…

    http://www.dadams.co.uk/2009/06/08/sametime-unified-telephony-i-love-it/

    The 975 looks great, the difference is that the CS60 has a USB base-station and uses a wireless protocol (not Bluetooth) to communicate with the headset. I have colleagues with Plantronics Bluetooth headsets and they say they’re very good.

    If you want more info you can look for David Angel on Twitter… http://twitter.com/headsetguru

Leave a Reply

Your email address will not be published / Required fields are marked *