More fun with Sky
I’ve just checked my bank account and found that Sky have charged me extra money this month. I phoned to find out why, and the customer service representative told me that they hadn’t been getting a call-back signal from both boxes. Regular readers of dadams.co.uk (I know there aren’t many) may remember that this was an issue that was supposedly sorted out a month ago.
I informed the representative that I hoped the call was being recorded for training purposes, because then new staff could get an idea of what an absolute shambles this company is. Their equipment isn’t doing what’s it’s supposed to, so they charge me money… and I have to battle to prove I’m in the right and get a refund. She said that the viewing cards had been swapped between the two boxes, and suggested that the engineer had been into my daughter’s bedroom and done just that. Yeah, and while he was there he went through her chest of drawers and tried on her gymnastics leotard. Of course he bloody didn’t. What is the matter with these people?
I also asked about the terms of my contract and the implications of me cancelling everything. She said she was sorry I felt like this (and she also asked me to stop shouting). Being their customer is such hard work, and I pay them for my misfortune. If Sky really want to prove they’re sorry, they should sort themselves out. James Murdoch, you should be reading this and you should be ashamed.
Choddo and G have both suggested I convert to Sky HD. Pay Sky more money? My next transaction with them is more likely to be along the lines of standing in their foyer, ripping up the contracts, and then inviting the customer service staff to watch me ram both Sky boxes up the customer service manager’s backside.
Thank you, I feel better now, but tomorrow I have to call them back to resolve the issue (which will no doubt involve some more shouting).
Oh, one other thing… I e-mailed James Murdoch. It would be nice to believe that he’ll read the e-mail and take an action to improve things. But I also believe that one day I’ll win the lottery.
Update: I called Sky again. They said that the charge had been levied on April 27th just before the engineer’s visit, and they could now confirm that they could provide a refund as both boxes are accepting a call back. So (a) why didn’t they tell me that last night, and (b) did they intend to refund the money (based on the fact that I was in the right), or do they only provide a refund when you notice a mistake and kick up a fuss?
The lady on the end of the phone said “all I can do is apologise”. Never a truer word spoken, because they do little else.
…works for Microsoft as a Global Account Technology Strategist. In a former life he worked for the Lotus brand within IBM for many years. Married with one daughter and two dogs, lives in Camberley (Surrey, England), plays the guitar to a mediocre standard, and runs 10 kms and half marathons at an average speed. That’s it really.